William R. Durbin NNCSS, CNA, A+
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2621 Coffey Dr. Denton, TX 76207             william.durbin@gsfglobal.com        Cellular 940-206-4415 Home 940.382.4145

OBJECTIVE

·          Proven IT professional with 14 years of experience seeking opportunity to utilize my knowledge of
Communications, Network administration, design, integration, and customer service.

CERTIFICATIONS

·          Nortel Networks Certified Support Specialist in Enterprise Solutions – Voice (NNCSS)

·          Meridian Mail Database Specialist

·          Meridian 1 Core Installation and Maintenance Specialist

·          Certified Novell Administrator Netware 4 (CNA)

·          A+ Certified  (A+)

EXPERIENCE AND ACHIEVEMENTS

Intellimark IT / Genuity, Dallas, TX (June 01 – Aug 2003)

Communications Analyst

·          Manage and maintain video conferencing equipment including PictureTel and VTel

·          Responsible for the communications for 7 locations with over 700 users.

·          Manage and maintain a Nortel Meridian Option 61C , 11E PBX Phone systems

·          Manage and Maintain 3 Avaya “Lucent Definity PBX’s

·          Manage and Maintain 3 Audix Voicemail systems

·          Manage and Maintain over 500 users on Centranet service

Dynamex, Inc., Dallas, TX (June 99 – June 01)

Communications Analyst

·          Responsible for the communications of 65 locations nation-wide.

·          Managed and maintained over 10 Nortel Meridian Option 11c PBX's in a Call Center environment.

·          Managed and maintained the billing for Local, Long Distance and Cell phone services for all locations including the corporate office.

·          Planned and implemented all telecommunications needs throughout the company.

·          Negotiated Contracts and Terms with all Telecommunications providers.

Denton County, Information Services, Denton, TX (Jan 96 - June 99)

Assistant Director (Aug 97 June 99)

·          Assisted Director in all administrative matters in the Department of Information Services including preparation and administration of annual budget, accounts payable, general ledger monitoring, scheduling, and personnel matters.

·          Planned and organized the telephone department activities to include the assessment of current and future needs against emerging technologies, telephony integration, the maintenance of current equipment, installation of new equipment, voice mail integration, and voice automated data access.

·          Responsible for countywide support of over 1,100 employees, more than 20 NetWare servers, 10 Windows NT servers, and 600 workstations.

·          Managed and maintained over 18 Norstar telephone systems and voice mail systems with over 900 instruments.

·          Supervised technical services, help desk, training, audio/video, application development, and administrative employees.

·          Recommended employment and disciplinary actions of staff to Director.

Network Manager (Jan 97 Aug 97)

·          Managed countywide network, file servers, data circuits, Cisco routers, Internet, Intranet, e-mail, and remote access.

·          Administered over 25 file servers (Netware 4.10/3.12, Windows NT, Sun Unix) and more than 600 workstations.

·          Analyzed and evaluated current and future needs of computer and tele-communication systems against emerging technologies and made recommendations to Assistant Director.

·          Assisted in the preparation of annual budget requests for computer and tele-communication needs.

·          Made recommendations to technical services personnel on improving networks standards and department efficiency.

·          Served as a technical replacement for Assistant Director.

System Support Specialist (Jan 96 Jan 97)

·          Analyzed and evaluated computer needs and recommended solutions to Administrator.

·          Lead Technician: Network and Computer maintenance, installation, and support.

·          Maintained over 10 Novell networks with over 500 users.

·          Served as technical replacement for Wide Area Network Manager.

USNS Sirius, Norfolk, VA (Jan 94 - Jan 96)

Data Systems Technician

·          Performed preventive and corrective maintenance on the Honeywell DPS6 Mainframe System and 43 pieces of associated equipment. Maintained a reliability rate of 99% uptime.

·          Installed, maintained, and repaired all PC computers and associated peripheral equipment. Cited by upper management and awarded Employee of the Year.

·          Creatively obtained computer parts and software saving the command $175,000.

Depot Repair, Charleston, SC

Data Systems Technician

·          Installed, maintained, and repaired the AT&T 3B2/600G System, and all personal computers and associated peripheral equipment.

·          Installed fiber optic and multi-conductor cable, saving the Navy over $100,000 in contractor costs. Earned the Navy Achievement Medal.

·          Developed and trained 25 technicians on the installation of fiber optic connectors.

·          Installed and maintained 150 Node Novell Local Area Network file server.

EDUCATION AND TRAINING

·          Coaching, Criticism and Discipline Skills for Managers and Supervisors

·          ASTRON Microsoft Certified Systems Engineer training course

·          ECPI School Of Technology Novell Netware 3.12 System Administrator

·          ECPI School Of Technology Novell Netware 3.12 Advanced Administrator

·          AT&T Federal Systems System Maintenance UNIX System V, Release 3

·          AT&T Federal Systems Standard Computer System Administrator

·          Honeywell DPS6 AN/UYK-65 (V) Snap-1 System Maintenance

·          Data Systems Technician, Class "A" School